Shipping and Returns

Shipping of your package

Packages are shipped within 2 to 4 business days after receipt of payment. They will be delivered by the selected carrier at the time of your order with a number of follow-up and delivered with or without signature according to the choice which you will have indicated.

Packages can also be picked up directly at the estate in Pomas (11250) every Wednesday from 4pm to 7pm.

The shipping costs include the preparation and packing costs as well as the shipping costs. Shipping costs vary depending on the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them.

We pay great attention to the preparation of packages, The dimensions of boxes are appropriate and your items are properly protected. Moreover the choice of hexagonal pots, except the aesthetic aspect, is precisely because they are much less sensitive to the case that round pots and therefore much better suited to online and mail order.

We use a recyclable and biodegradable packaging consisting of kraft paper and cardboard, the "noodles" blocking particles are compostable.

Returns

Attention, no sending in cash on delivery will be accepted!

  • In the event of non-compliance or defect of the prodcut

    We undertake to exchange or refund the product subject to it being returned to us with its invoice within 15 days of receipt or withdrawal of the package at this address:

  •  As part of the withdrawal period for personal reasons